User Guide

What is UTOPIA

UTOPIA aims to create the ideal website that will make your life easier, economical, and full of fun and joy.

Powered by the largest Japanese language magazine in California, Lighthouse, E-Commerce site UTOPIA provides Gift Certificates for shops, clinics, and restaurants at a discount price.

From stores you already know and love, to new discoveries, everything we sell is at a discounted price! Don't miss our special promotions where we provide AMAZING DEALS!

Our unique system makes it possible for you to shop at UTOPIA at amazing prices, with its vast selection of shops and restaurants, we aim to provide our community with something more than just value.

Shop, Save, and while you're at it, Enjoy! We open your doors to a whole new world of savings.

From UTOPIA

Lighthouse

For Users

UTOPIA has myriad of products that will help you enrich your life and save money. In addition to the new arrivals and recommended products on the top page, check out other products in the categories on the right side of your screen!

As of November, 2011, all purchases are operated under U.S. Credit Card processing company and limited to purchases within the United States. For updates on expansion of our service to other parts of the globe, we will be notifying you in our website.

The Business Hours for UTOPIA Customer Service is from Monday through Friday, 9:30AM ~ 5:00PM (PST). We are closed on weekends and other national holidays.

How to make a purchase

  1. When you find a product you want to buy, press "Purchase" icon.

  2. If you haven't signed in yet, please enter your email address and password and sign in.

  3. For non-members, please sign up to become a member, include all necessary information, and in the future you will not need to provide these information. Sign-up is free, and we assure your privacy. For privacy policy, please click HERE

  4. Please enter your Credit Card information and once it has been approved by your Credit Card Company, your purchase is done.

  5. We will send a confirmation email to the registered address. We will be shipping your certificates within 2 business days.

  6. With regards to Terms and Conditions of the Gift Certificate, please carefully look at the Product's Detail page for more specified information.

Regarding Shipping and its fees

  1. For shipping, we currently use USPS Priority Mail where you will be able to track its shipment with the tracking number you will receive once order has been shipped.

  2. Shipping fee applies as the following: 1 Gift Certificate purcahsed: $4; 2-3 Gift Certificates purchased: $2; 4 or more Gift Certificates purcahsed: Free *Gift Certificates are counted as the total number in a single order.
    (EX: 1 Gift Certificate each for 4 different stores: 4 Gift Certificates in total, free shipping)

Cancellation/Exchange/Refund Policy

We do not accept exchanges.

Cancellation or Refunds are accepted only if all four conditions are met:

  1. Within 3 days of purchase (Cooling Off Period).
  2. Certificate is not expired.
  3. Certificate is unused.
  4. Purchase order/Receipt is existent.

Please contact return@us-utopia.com within 3 days of purchase to request cancel/refund.
If product has been already shipped, please ship back the package along with the Purchase Order/Receipt to the designated address included in the e-mail from UTOPIA.
Shipping fee will not be compensated.
Please read [Gift Certificate Details] and [Terms and Conditions] carefully before making any purchases.

How to gain special promotional news

There are three ways to receive updated promotional news.

  1. Promotional Mail Subscription
    Please click the following link, and you will be able to register for the Promotional Mails. Once or twice a week, you will receive new products or news on temporary special discounts. All you need to provide is your email address, and unsubscribing is also very easy.
    Link to subscribe

  2. Like us on Facebook
    If you have a Facebook Account, like us on Facebook, and you'll get multiple news and special promotion codes to save money! Also, you'll get detailed information and pictures of shops and restaurants sold on UTOPIA.
    UTOPIA Facebook Page

For Shop and Restaurant Owners

Please click here to contact us if you would like to have your shop or restaurant on UTOPIA!